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RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we can't offer you a refund or an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Some types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
* Gift cards
* Downloadable software
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error.
* Any item returned more than 90 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund has been approved or rejected.
If it is approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still haven't received your refund, please contact us at: support@santellia.com
Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items that were defective or damaged when you received them. If you need to exchange yours for the same item, send us an email at support@santellia.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.
You are responsible for paying the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.